Thursday, October 07, 2004
de facto authority
In working with customers I've found some tender spots where my natural instinct is to pronounce that I know what I'm talking about and they don't. That's a slippery slope to be sure. Case in point is something we're going though right now. My inventory system users are calling some areas "shelves" and some areas "backup". Likewise, my system calls some areas "shelves" and some areas "backup".
That's the trouble, exactly. We're using the same words to describe different things. My system thinks that "backup" refers to the area at the rear end of a store where shipments are received into, and "shelves" are areas where customers can pick up items to purchase.
I'm not yet willing to budge on my definition, but "the customer is always right."
That's the trouble, exactly. We're using the same words to describe different things. My system thinks that "backup" refers to the area at the rear end of a store where shipments are received into, and "shelves" are areas where customers can pick up items to purchase.
I'm not yet willing to budge on my definition, but "the customer is always right."
