Friday, December 10, 2004
Merry Christmas Scrooge
Well, I feel horrible. I feel like Scrooge. I'm in an extremely uncomfortable situation right now. In short, I think one of my customers is going to get fired because he doesn't understand the new system I put in place for him. And it's Christmas time. Who wants to get fired during Christmas? Not me! [Actually, I don't want to get fired ever].
I rolled out this new fangled product to some people in New York, and they mostly loved it. It has more power than their old system and it did everything using a process model of how they wanted to do their work. I mean they used to system to do their work, not the other way around where some systems have to do things a certain way, so you have to alter how you do things.
Anyway, I got a cash award for my work, and I thought everything was going smoothly. Then came the auditors. I don't think things went very well. I got a lot of calls and I found myself running a lot of reports. In the end, I was able to show a 100% audit trail for every aspect of the system. With that, the finger pointing was then directed toward my customer. Apparently, before he really got the hang of it, he made some mistakes that he just couldn't recover from.
I don't know if he tried to hide them, or if he just didn't know the mistakes were there, but the auditors found discrepencies and that's all they were looking for. I feel bad because he failed while using software that I wrote. I had hoped that I could write this complicated inventory management system that would be as easy to use as a toaster, but I guess I didn't. And now he has to pay the price.
Well, I'll try to come with some more reports to help him along. [sigh]
I rolled out this new fangled product to some people in New York, and they mostly loved it. It has more power than their old system and it did everything using a process model of how they wanted to do their work. I mean they used to system to do their work, not the other way around where some systems have to do things a certain way, so you have to alter how you do things.
Anyway, I got a cash award for my work, and I thought everything was going smoothly. Then came the auditors. I don't think things went very well. I got a lot of calls and I found myself running a lot of reports. In the end, I was able to show a 100% audit trail for every aspect of the system. With that, the finger pointing was then directed toward my customer. Apparently, before he really got the hang of it, he made some mistakes that he just couldn't recover from.
I don't know if he tried to hide them, or if he just didn't know the mistakes were there, but the auditors found discrepencies and that's all they were looking for. I feel bad because he failed while using software that I wrote. I had hoped that I could write this complicated inventory management system that would be as easy to use as a toaster, but I guess I didn't. And now he has to pay the price.
Well, I'll try to come with some more reports to help him along. [sigh]
