Monday, September 18, 2006
Office Space II
A co-worker and I have ocassionally talked about coming up with Office Space II (The Pointy Haired Empire Strikes Back). I think we'll need to include my morning today which is the final chapter in an 11 day long help desk ticket. I'll exaggerate here, but not enough to really change the crux of the story...
Day 1: Peter can't get into his email, so he opens a help desk ticket on the web.
Day 2: With no phone calls or anything, and nothing really to do at work without email, he goes back to the web to find out the status of the ticket. It was immediately closed with no action. "Thank you for using the Help Desk."
Day 2 + 2 minutes: Peter reopens the ticket with different wording and attempts to explain that he can't get into his email as many different ways as he can. He leaves several phone numbers, personal numbers, cell numbers, and office location.
Day 3: Online poker appears to be the only thing that gives the illusion of productivity. With the screen turned the right way, it gives the appearance of and engrossing TPS report.
Day 4: Peter comes to work to find that he has a voicemail. It's Ashok from the offshore help desk instructing Peter to reply to the email he just sent, so they can get started on the problem. The message was left at 3:30 am in Peter's time zone.
Day 4 + 2 minutes: Peter adds a comment to his open help desk ticket explaining that he's unable to respond to the email because his EMAIL ISN'T WORKING!
Days go by as well as most of the movie with Peter simply not having email and, at this point, making up various excuses for why the help desk isn't helping. (The straightforward answers weren't cutting it).
Day 11: As customary, Peter begins his day by turning on his monitor and going to the help desk web site. His ticket was closed because the "customer could not be contacted."
That's my story. It's all true except the part about online poker. It isn't my primary email address, but the effect is the same.
Day 1: Peter can't get into his email, so he opens a help desk ticket on the web.
Day 2: With no phone calls or anything, and nothing really to do at work without email, he goes back to the web to find out the status of the ticket. It was immediately closed with no action. "Thank you for using the Help Desk."
Day 2 + 2 minutes: Peter reopens the ticket with different wording and attempts to explain that he can't get into his email as many different ways as he can. He leaves several phone numbers, personal numbers, cell numbers, and office location.
Day 3: Online poker appears to be the only thing that gives the illusion of productivity. With the screen turned the right way, it gives the appearance of and engrossing TPS report.
Day 4: Peter comes to work to find that he has a voicemail. It's Ashok from the offshore help desk instructing Peter to reply to the email he just sent, so they can get started on the problem. The message was left at 3:30 am in Peter's time zone.
Day 4 + 2 minutes: Peter adds a comment to his open help desk ticket explaining that he's unable to respond to the email because his EMAIL ISN'T WORKING!
Days go by as well as most of the movie with Peter simply not having email and, at this point, making up various excuses for why the help desk isn't helping. (The straightforward answers weren't cutting it).
Day 11: As customary, Peter begins his day by turning on his monitor and going to the help desk web site. His ticket was closed because the "customer could not be contacted."
That's my story. It's all true except the part about online poker. It isn't my primary email address, but the effect is the same.
